We'd like to take a moment to go through some of the information we had through from the recent questionnaire sent out to patients. We send an annual questionnaire through the Royal College of Chiropractors. They receive all of the answers and anonymously send us back the results. It's a really great way for us to know how we as a clinic are getting on and what we can look at to improve the quality of care and the experience you have at the clinic. 

The results have been really super and the whole team have been thrilled with the feedback. Some highlights are that 98% of those who responded said the way you are treated by the receptionists at your clinic was very good or excellent. Also that 80% of patient have to wait 5 minutes or less to be seen for their appointment with 100% of respondents reporting being seen within ten minutes. We've included a graph below of some of the results back from chiropractic appointments. 

While the results have been great we are mindful that there is always some room for reflection or improvement. While 90% of respondents reported that they felt our opening hours were excellent or very good there have been a few suggestions of increasing evening and weekend provision which we'll look into. With the cost of living we are mindful of keeping our pricing competitive and regularly review the fees of other Edinburgh clinics as well as keeping care at a reasonable level for patients. 

Overall, we've been really thrilled with the feedback and we thank you for your continued support of our wee clinic. We'll formally repeat the CPAQ next year, however if you ever have any feedback before this please chat to a member of the team.

Thanks so much,

Georgie.